Connection

Well, now that we are a few weeks beyond our Orange debacle I suppose we can laugh. But to update you on what happened to finally get service setup, we’ll go back to where we were waiting for the second technician to show up.

This time Monique had given her number to them so they could call if there were any issues. Our time slot was in the middle of the day, so I stayed home from work to sit in the car by the gate. Well this time we weren’t seeing anyone so we called Monique. She called Orange and the response was that the technician couldn’t find the apartment so he had called our apartment phone, WHICH HE WAS COMING TO FIX!!! For whatever reason he couldn’t turn around and come back, so we were stuck again. This was reaching crisis mode as Shereen was now very frustrated. Monique decided to put the pressure on Orange. ArvinMeritor does business with Orange, so she solicited the assistance of our IT rep to find a management contact at Orange. I’m not sure everything she said, but apparently she said I was a VIP and the ArvinMeritor would reconsider doing business with Orange unless the situation was resolved. Well, within 2 days we had a technician at our apartment. After 45 minutes of poking around in the wiring we were in business. We couldn’t communicate with the tech very well, but there was some problem with their system. Anyway after over a month of delay and grief we were now connected to the world!